At Ovantiko we don’t use an answering machine for requests. We have qualified, specially trained people who will be happy to help you and will make the first steps with you in implementing of your idea. Send your idea / specification or request and our team will contact you as soon as possible. This starts a friendly and productive relationship with the Ovantiko team.
At this stage, our analysts work with specialists in the subject area of the client, in order to determine the requirements for the application. All business requirements are detailed, prioritized and agreed with you. As a result of this stage, the document "Terms of Reference for Software Development" is created.
Magic begins here, or the fact that some people call 'writing of code and creating databases with using the chosen architectural approach and technologies'. The team of testers participates in the project from the early stages of development, beginning with planning process and creating test cases, and going directly to performing various tests in depending on the requirements. "
The delivery stage involves the installation of the system in a working environment, configuration, transfer and loading of data. Also at this stage, a technical and user documentation, training of users and knowledge transfer. Friendly relationship with the Ovantiko team doesn’t end on this and go to the stage of reliable support. According to the specified warranty period in contract, our team made the necessary adjustments and changes.
SLA cooperation model (Service Level Agreement, the Service Level Agreement) is often used in support and maintenance projects, and in work related to business process outsourcing (Business Process Outsourcing). SLA approach for IT services usually includes the following: Management of non-standard situations, Problem management, Change management, Release management, Management, Level of service.